Refund Policy

At NK Collection, customer satisfaction is our top priority. We are committed to ensuring that you love your purchase. However, if you are not completely satisfied with your order, we offer the following refund policy:

1. Eligibility for Refunds:

  • Refunds are only applicable for unstitched products. Stitched products are non-refundable.
  • To be eligible for a refund, the product must be unused, unwashed, and in its original packaging with all tags intact.
  • Refund requests must be made within 7 days of receiving the order.

2. Non-Refundable Items:

  • Custom orders, sale items, and gift cards are non-refundable.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

3. How to Request a Refund:

  • To initiate a refund, please contact our customer service team at [your email or phone number].
  • Provide your order number, reason for the refund, and any supporting evidence (e.g., photos of the product).

4. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Late or Missing Refunds:

  • If you haven’t received a refund after 10 business days, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [your email or phone number].

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us for further instructions.

7. Changes to This Policy:

  • NK Collection reserves the right to amend this refund policy at any time. Any changes will be posted on this page.

Thank you for shopping with NK Collection. We value your business and are here to help with any questions or concerns.

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